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ISO 9001:2015 QUALITY
The term ISO 9001:2015 refers to a group of technical standards that establish a quality management model for organizations in general, regardless of their type or size. This family of standards sets requirements that assist in improving internal processes, enhancing employee training, monitoring the work environment, and verifying the satisfaction of customers, employees, and suppliers, in a continuous process of quality management system improvement. They apply to fields as diverse as materials, products, processes, and services.
Any company, public or private, can be certified. The ISO 9001:2015 certificate, like other ISOs, is valid for 3 years, requiring an audit each year: the initial certification audit and 2 surveillance audits (one each year).
Benefits of implementing ISO 9001:2015 for the company:
- Greater customer satisfaction (this alone should suffice, even without the rest of this list and the next);
- Cost reduction (less waste, rework, etc.);
Quality culture (it is implemented, not implanted); - Organizational climate focused on improvement;
Easier exportation due to meeting international requirements; - Preferred supplier for certified companies;
- Greater market share;
- Consequently, increased competitiveness and higher profits.
Benefits of implementing ISO 9001:2015 for customers:
- Greater confidence in the products or services purchased;
- Better service in case of complaints;
- Reduction of inspection and receiving costs; the customer is practically exempt from inspecting products purchased from certified suppliers, considering the respective scope;
- Consequently, effective satisfaction with the products or services purchased.
